FAQ
Have a question but can't find an answer in our FAQ? Please send an email to support@walletconnect.com with your question.
How do I implement WalletConnect?
Please see our documentation.
How do I get developer support?
You can ask a question and browse answers on our Github Discussions forum, and also join our Discord. You can also open a question on Ethereum StackExchange using the WalletConnect tag.
How do I report a security issue?
Please consult our security.txt.
Do I need an account on WalletConnect.com?
No. An account is not required to use WalletConnect as a user.
What is the WalletConnect Cloud for?
The WalletConnect Cloud is exclusively for developers and is used for relay server access, project analytics, and Explorer management.
How do I create or edit an Explorer listing?
Explorer submissions can be managed from your WalletConnect Cloud account. Please refer to our Explorer guidelines to ensure prompt publishing.
How can I request the addition of a new blockchain to your list of supported chains?
You can request the addition of a new blockchain to our list of supported chains by creating an issue using the "Add a Chain" template. Simply follow the prompts in the template to provide the necessary information about the blockchain you would like to be added. Our team will review the request and consider adding support for the blockchain based on its technical specifications and other relevant factors.
How do I get WalletConnect?
Download any supported wallet. There is no WalletConnect app.
I'm having trouble connecting to a wallet or an app.
Contact the wallet provider or app for support.
What does it mean to authorize an app to sync my account?
Account syncing is a feature that enables apps to share encrypted, custom account data between authorized clients. Signing this message is required to use Chat and Notify APIs to elevate the user experience.
A website is asking for my seed phrase or private key. Is this right?
The website that you are interacting with is likely a scam website. WalletConnect will never ask for your private key or wallet's seed phrase. The only legitimate WalletConnect website is https://walletconnect.com/.
I found a fake WalletConnect website.
Report it to a SafeBrowsing phishing service and web browsers will blacklist the domain.
Why is someone from WalletConnect contacting me?
We will never contact you offering support. Anyone sending you a private message offering support is likely a scammer.
How can I report the project IDs of phishing sites?
You can do so by emailing support@walletconnect.com.
I’ve been scammed. What should I do?
We feel your pain! As a rule, you should never give your private key or wallet's seed phrase to anyone.
If you entered your private key or seed phrase into a scam website, we suggest you do the following: 1) transfer your assets to a new wallet immediately, and 2) do not use the old wallet again since it is now compromised. Speed is important, because once the scammers have your key or seed phrase, they will try to transfer them immediately.
If your assets have already been transferred out of your wallet, there is little you can do. If you lost a large amount of crypto (>$USD 500k) you may try SafeBrowsing phishing service (however, we do not endorse them and are not affiliated).
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